What is a master-key system?+
A master-key system is when a lock or group of locks can work with 2 or more differently cut keys. The master-key would open all of the locks while the sub-key will work only the locks that the sub-key should access.
What is a lockout?+
A lockout is when you have either lost your keys or the keys are locked in your house, office, car, etc.
Why should you call a locksmith when you are locked out of your car?+
Calling a locksmith when you are locked out of your car is the safest way to ensure no damage happens to the vehicle during the process of unlocking. Tow truck drivers generally use methods that can damage your vehicle if not done correctly.
What is a key by code?+
A key by code is when a lock or a key has a series of numbers and/or digits that can be run through a database to give the keyway as well as the key cuts to a locksmith. We then use a key cutting machine to cut the key based off of the code.
What are high security locks?+
High security locks are locks that are of the highest quality. They often have patent protected technology, keyways, and bitting of their locks so that they can control who gets keys for their locks.
What does it mean to "rekey" a lock?+
Rekeying a lock is when a lock's pins are removed and then replaced with new sized pins that will create a new key. The old key on the rekeyed lock with no longer operate the lock.
Why do duplicate keys from hardware stores not work all of the time?+
The reason that keys made at hardware stores often do not work is because they are not trained to calibrate machines like locksmiths. As a locksmith, our machines are calibrated frequently to ensure the keys work.
Can't a locksmith just use the VIN off of a vehicle to cut a new key?+
This is usually not the case. Most manufacturers keep these codes for a limited number of years. This leaves the manufacturing of a new car key up to a locksmith, who has the special tools and knowledge to get the job done.
Why should I use a licensed locksmith?+
Licensed locksmiths are bonded and insured so that if anything happens to what they're working on, it's covered and will be replaced. A licensed locksmith in California has to pass a FBL and DOJ background check to obtain a locksmith license. This ensures the safety of your home and your family. Many licensed locksmiths also belong to other organizations that provide additional training for locksmiths..
What does it mean when my key is hard to get into the lock and/or turn the lock?+
Just like the tires on your car, keys and pins within the lock ware. When this happens, it causes the lock to become difficult to turn or get the key in. Before you call a locksmith, spray a silicone based lubricant into the lock and insert the key, then turn the lock. This typically fixes the problem!
Is a "Do Not Duplicate" key enough for controlling key duplication?+
There is no law that keeps a locksmith from not making a key from a "Do Not Duplicate" key. However, a licensed and ethical locksmith will ask questions about what the key is for to determine if it is a key that is actually not owned by the individual. For example, if a person comes in with a "Do No Duplicate" key and says it is for their community pool, a locksmith should not make this key without the approval of the HOA.
Is there such a thing as a "master" key that opens everything?+
No. There is not a special key that opens all locks.ss.
Should I rekey my new home?+
Yes, when moving into a new home it is important to rekey your home. Even though the people that lived there before may have trusted their friends or family with a key, it doesn't mean you should too! When the house is rekeyed you can be assured that no one has a key without your knowledge.